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State of Michigan Unemployment Claims Representatives Are Hiring Remote CSRs

Accenture's extended workforce (contractors) help bring together to deliver tangible business outcomes for their clients. The Unemployment Claims Processor will actively assist the State in processing unemployment claims. This project includes paid training and provides the hardware required to perform the role (laptop).Must be able to work any shift between the hours of 7:45am EST-5:45pm EST Monday-Friday.

Minimum Qualifications:

  • High School Diploma or GED

  • At least 1 year of call center and/or customer service and data entry experience

  • Proficiency with Microsoft Office, specifically Word and Excel

  • Minimum typing speed of 30 wpm

  • Must be willing to work normal business hours and occasional weekend days as needed

  • Must be within 90 miles from a local Accenture office

  • While hardware is provided, the agent is responsible for their internet access (for which they will not be reimbursed)

  • The Agent is responsible for their own internet access (for which they will not be reimbursed)

  • Must be based in either EST, CST, or MST (Time Zones)

Preferred Qualifications:

  • Unemployment claims processing experience

  • 6 months' experience in a professional call center environment

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