FANEUIL IS HIRING Remote Customer Service
Updated: Aug 11, 2022
Welcome! My channel is Lee Work At Home. Faneuil hires work from home. Customer Service Representatives. They hire for full time, part time work and Faneuil offers benefits for full time workers. Faneuil provides a broad array of business process outsourcing solutions. from customer care to technical support.
The pay for their positions starts from $10 to $14/hr.
You will need high speed internet and a separate, distraction free work space within your home designed to improve your productivity.
Faneuil is looking for empathetic, considerate, caring and enthusiastic Customer Service Representatives. to deliver excellent customer care and create sustainable value for customers. You
will investigate, process, resolve, and respond to members, provider or beneficiary inquiries received via multiple contact methods regarding benefits, eligibility. Materials forms, ID cards, PCP changes, complex inquiries and quality care issues. Representatives will direct and/or adjudicate claim-related inquiries via
chat,
phone or email. Paid training Schedule: The training schedule will be Monday through Friday 5:00 AM PST - 1:30 PM PST for 4 to 5 weeks.
Regular Hours of operation: The hours of operations of the Call Center are Monday through Friday 5:00 AM PST – 5:00 PM PST. and Saturday 7:00AM to 1:00PM. Extended hours may be required in accordance with needs of the business.
These extended hours may include mornings, evenings, and/or weekends.
Experience Required:
High school diploma or GED; Minimum of 6 months call center experience. or at least 1 year of customer service experience; Knowledge of mainframe and computer and internet applications; Microsoft Office applications; Excellent telephone tact and diplomacy; Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers.
• Proficiency in keyboarding/data entry and the Ability to attend 100% of the required weeks of training.
Other Requirements:
Successful completion of Drug Screen and Background check. Ability to work the hours of operations as shifts will not be assigned until the end of training. Ability to attend 100% of the required weeks of training.