Wayfair is seeking Work from Home CSRs
Updated: Aug 11, 2022
Wayfair is hiring for remote customer service representatives. Wayfair is one of the world’s largest online destinations for the home.
They value and rely on the collective voices of their employees, customers, community, and suppliers to help guide them as they build a better Wayfair – for all.
The starting pay rate for this role is $14/hr.
They offer a competitive benefit package including: health, vision, dental, 401K plus more! The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer.
In the event a customer should contact the support team via phone, email, chat, social media, or in other ways. Wayfair empowers their Customer Service Team to resolve any issues.
They are passionate about their employees, customers and work to delight them on every interaction with Wayfair.
What you will do:
You will troubleshoot and resolve customer service inquiries while building a relationship with the customer.
Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process.
It is important to exceed customer satisfaction, efficiency metrics and issue resolution targets.
Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate.
Simultaneously navigate multiple software applications and technologies.
It is important to demonstrate conflict management skills and maintain a professional composure.
What You'll Need:
Strong problem-solving skills while working in a fast-paced environment.
Excellent communication and relationship building skills.
Passion for helping others.
A successful track record working in a high-volume environment.
Regular and reliable attendance.
Ability to maintain the required internet speed.
You will need a workspace that is free from noise or distraction. And Wayfair provides all necessary computer equipment. I will leave the link to this position in the comment area. You will be able to read more details about this job and apply for it If you feel this position is a good fit for you. Before leaving, hit the thumbs up to like this video! And have a nice day!